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Reducing tourist hassle

Reducing tourist hassle

When the tourist industry in a destination grows quickly, or without proper planning, some groups of people are left out and do not benefit economically. This can result in local people trying to interact with tourists more informally to make a living, leading to complaints from visitors of feeling "hassled".

This perception of being hassled can often leave holidaymakers with a very negative view of a destination; some choose not to return and also paint an off-putting picture to family and friends. The problem of hassle is not easy to resolve but solutions are fundamental towards creating a sustainable future for many destinations.

This tool has been developed based on the Travel Foundation’s experiences responding to the issue of hassle in Sri Lanka and Kenya. The approach itself follows five stages, from stakeholder engagement to long-term sustainability, and gives practical examples contextualising each stage. You can either download the full hassle manual below, or work your way through the sections online.